Shipping policy

Thank you for shopping with us.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During high order volumes or promotional periods, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 3–7 business days

  • International Shipping: 7–15 business days

Delivery times may vary depending on location and customs processing.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment.

Delays

SouqVista is not responsible for delays caused by:

  • Customs clearance

  • Incorrect shipping addresses

  • Carrier delays

  • Weather or force majeure events

Incorrect Shipping Information

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery confirmation at: